Oops, I’ve made a mistake. Can I change my order?
Oh, we’re so sorry. Let’s see what we can do.
If your order hasn’t been shipped, then we could change your shipping address and even cancel the order. Contact us in this case.
But if your order has already been shipped, there is, unfortunately, nothing we can do. As you know, we send all the orders by ground shipping exclusively in the US to make sure your Swimii gets to you as soon as possible. Therefore, the orders get shipped out of the warehouse pretty quickly.
I just got my new Swimii and there's something wrong with it. Can you help me?
Of course! We are so sorry to hear that.
If you have received a damaged product, simply fill out the faulty form, provide proof of faulty product and we'll get back to you to arrange a new delivery.
I have received the wrong order or product. Can you help me?
Oops, our bad! Of course, we will help you. Contact us and we will exchange your Swimii for the right one.
Check out our return policy in order to understand how exactly to send back the wrong product.
I have a hole in my Swimii. What should I do?
It is not the end of the world at all! We got you covered for that case.
In a box, together with your Swimii you’ve received a repair patch. Simply apply a repair patch on a dry and clean surface of your inflated item. In case your repair patch got lost, you also can use waterproof packing tape. It will work too.
Do you ship internationally?
Unfortunately, for now, we don’t ship internationally. To ensure you get your Swimii in the promised 2-5 days, we send all our orders by ground shipping exclusively in the US.
But it could change. Keep up with our updates! Sign up for our newsletter
How can I clean my Swimii?
It’s easy! You can clean your Swimii with a regular dish or hand soap. Let it completely dry before packing it up. But be careful not to use any aggressive chemicals or to add chlorine. It can ruin the material of your Swimii.
How should I store my Swimii pool?
Here are step-by-step instructions:
1 - Drain the pool with an easy drain plug on the bottom of your pool.
2 - Clean the pool with a regular dish or hand soap. But be careful not to use any aggressive chemicals or to add chlorine.
3 - Let it completely dry before packing it up to prevent mildew. Avoid direct rays of the sun.
4 - Deflate your pool through the easy double air valve.
5 - Pro tip – sprinkle some baby powder on it before folding to prevent sticking. This way your Swimii Pool will last longer and will be good to go for the next sunny season.
6 - Finally, fold and store the pool in the original box or any other non-staining bag or box.
Didn’t find an answer? Contact us and we’ll be happy to answer any of your questions.
FAQ
Swimii is a US-based brand of designer water inflatables, such as Inflatable Pools, Large Pool Tubes, Small Pool Tubes, Mommii & Me 2 Pack Pool Tubes, and Electric Air Pumps. We are proud of our cool big blow up pools that fit up to 3 adults. The best choice for your kid would be our kiddie inflatable swim pool with cute and fun designs suitable perfectly for small children. A great addition to any pool is our large and small pool ring floats. All our products are a perfect choice for a pool party and your backyard, beach, or lake vacation. Our portable swimming pools and tubes are made of high-quality long-lasting non-toxic materials. They are safe for your and your children’s skin. Our pools are equipped with a double air valve for quick inflation and deflation; and a drain plug for easy water release. All of our products include repair patches in case of punctures. We offer a quick discounted $10 flat shipping rate for all our deliveries exclusively in the US. All our orders are delivered fast to your door in only 2-5 working days. We strive to give our customers a great user experience. Therefore, we guide them on how to use the products correctly. We explain how to inflate blow up pools and floats; how to clean and store an inflatable pool; and what to do if you have a hole in your infallible item.
